Reference

What You Agree To When You Use on688

These terms set out the rules that apply to your account, your deposits through DANA, OVO, or GoPay, and your access to every part of the on688 lobby.

Account eligibility rulesDANA, OVO & GoPay deposit termsWithdrawal verification stepsAccount suspension conditionsGoverning jurisdiction notice
on688 What You Agree To When You Use on688
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data — including your linked wallet details for DANA, OVO, and GoPay — is stored with encryption and is never shared with third parties outside of what is required to process your transactions. We retain account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data we hold on your account by contacting support directly. If you believe your account has been accessed without your permission, contact us immediately so we can lock the session and review the activity log.

Data Handling

Account and payment data is encrypted at rest and in transit. We do not sell or share your personal details with advertisers.

Cookie Use

We use session cookies to keep your account logged in and to remember your payment preferences. You can clear these via your browser settings.

Account Security

Each login is verified via OTP sent to your registered number. Unusual session activity triggers an automatic security flag on your account.

Data Requests

To request a copy of your account data or ask us to correct a record, contact support with your account ID and the specific request.

CONTACT & HELP

Reach Us About These Terms

If a clause in these terms is unclear, or if you need to raise a formal concern about how they have been applied to your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or Telegram — whichever is easiest from your device. Players in Batam and Bandar Lampung can access the same support channels without any regional restriction.

Live Chat Open the chat window from any page in your account. Our team responds around the clock for terms and account queries.
Email Support Send a detailed message to our support address for formal terms inquiries. We aim to reply within one business day.
Telegram Connect via our official Telegram channel for quick questions about account conditions, payment terms, or access rules.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account data, and what to do if something is unclear.

We update these terms when our services or payment processes change. The revised version is posted here with an updated date. Continuing to use your account after that date means you accept the changes.

We may suspend or close an account that breaches these terms. Before doing so, we will attempt to contact you via your registered details. You can appeal a suspension by reaching our support team.

Access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using this service is lawful where you are located.

Contact our support team with your account ID and a written request. We will confirm what data we hold and provide a summary within a reasonable timeframe as required by applicable rules.

Yes. Wallet identifiers linked to your account are encrypted and used only to process your transactions. We do not store full wallet credentials beyond what is needed for payment verification.

Raise it with our support team first — via live chat, email, or Telegram. If the matter is not resolved, you may escalate it through the dispute process described in the full terms document.